Alerts & mass communications
The right information.
To the right people.
Right now.
Highground turns a verified incident into a targeted alert in minutes: it identifies who is exposed, prepares the audience and the message, and records every delivery and response. A person always makes the final decision to send.
- Targeted by locationSeverity-standard radius, custom radius, drawn polygon, geofence, state or country, or worldwide.
- Two-person approvalAlerts are approved before sending; nobody approves their own alert.
- Human send, alwaysNo alert, update or all-clear is ever sent automatically — by a workflow, AI or timer.
- Responses trackedFour standard responses, no-response follow-up and a complete exportable record.
End-to-end communications
From incident to acknowledgment — with people in control
Automation helps at every step up to the send. The send itself is a deliberate human action with the applicable approval.
- 1Incident identifiedA report surfaces in the Live Monitor.
- 2VerifiedAnalyst verification and senior approval.
- 3Assets evaluatedSites, staff by assigned site or home, travelers by approved-trip hotel.
- 4Audience selectedRecommended recipients by area and category.
- 5Message preparedPre-filled from the incident and its sources.
- 6Approval & human sendSecond-person approval, then a person sends.
- 7Delivery trackingPer recipient, per channel.
- 8AcknowledgmentResponses counted live; follow-ups prepared.
Communications demonstration
One incident. Every format.
Choose a fictional incident to see how the same alert reads as a push notification, a text message and an e-mail advisory. These are previews of message formats — the channels are labelled below with their real status.
Preview only · fictional demonstration incident · nothing is sent from this page
HIGHGROUNDnowCRITICAL ALERT
M6.4 earthquake — strong shaking reported
Fukuoka Prefecture, Japan · 09:39 JST
Source: National seismic agency; local broadcasters · verified by Highground analysts
RespondCRITICALM6.4 earthquake — strong shaking reported
Fukuoka Prefecture, Japan · 09:39 JST
Source: National seismic agency; local broadcasters · verified by Highground analysts
HIGHGROUND CRITICAL: M6.4 earthquake, Fukuoka Pref., JP 09:39 JST. Source: national seismic agency. Tell us your status: hg.example/r/7KQ2
From: Highground Alerts
Subject: [CRITICAL] M6.4 earthquake — strong shaking reported — Fukuoka Prefecture, Japan
CRITICALM6.4 earthquake — strong shaking reported
Fukuoka Prefecture, Japan · 09:39 JST
SituationA magnitude 6.4 earthquake struck near Fukuoka. Strong shaking was reported across the prefecture; transport services are suspended while inspections take place.
SourceNational seismic agency; local broadcasters · verified by Highground analysts
- Expect aftershocks; stay clear of damaged buildings.
- Follow instructions from local authorities.
- Tell us your status below.
Mass communications interface
One composer, wherever the incident is
Open the composer from the map, a Live Monitor card or the Command Center. Targeting, message, recipients and approval are on one screen.
- Audience and location targetingPick the method; the recipient preview updates with contacts masked.
- Message compositionPre-filled with the incident's facts and sources, edited by the operator.
- Draft with AIIn DevelopmentBuilt but switched off; when enabled it drafts — a person still reviews and sends.
Alert composer — Highground V10, demonstration data
Delivery & acknowledgment
Every answer counted, every non-answer followed up
Response dashboards show who was targeted, delivered and acknowledged, and how each person answered — live.
Delivery tracking — SIMULATED delivery and recorded simulated responses
Alert record — targeting, message snapshot and approver chain
No response is treated as unknown — never as safe. When the follow-up window passes (Highground standard: Critical 1 h, High 2 h, Medium 6 h; editable per client), non-responders are listed and a reminder round is prepared for a person to approve and send. Wording of the four responses can be adjusted per client; their meaning is fixed.
Alert Management — simulation banner visible
Updates, all-clears and records
The whole communication, start to finish
- Updates and all-clearFollow-up rounds and all-clear messages use the same composer, approval and human send.
- HR hand-offSecurity can hand an alert's results to the client's HR or follow-up unit, which then sees only that alert's responses and records outcomes. Every hand-off is logged.
- Exports for leadershipRecipients, contact details, reporting line, department, time sent and response — plus a map snapshot of the alert.
Delivery channels
Channels, labelled honestly
Highground's delivery engine and tracking are built. In this build no message leaves the system: delivery is simulated until providers are connected and authorized.
- SMSIn Development · simulatedBuilt; delivery is simulated until a provider is connected.
- E-mailIn Development · simulatedBuilt; delivery is simulated until a provider is connected.
- Voice callIn Development · simulatedBuilt; delivery is simulated until a provider is connected.
- Push notificationIn Development · simulatedBuilt; delivery is simulated until a provider is connected.
- Microsoft TeamsPlannedCatalogued; no adapter yet.
- WebhooksPlannedWorkflow nodes exist but are not yet usable.
- Mobile appPlannedA traveler app is planned; none is released.
Traveler safety check-ins and the planned traveler app are described on Workspaces & Mobile.
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